TERMS AND CONDITIONS OF BUSINESS AND USE OF WEBSITE

Introduction

At The Goodshelter Group (Goodshelter), we are committed to enabling clients to achieve their profitability and growth aspirations. To enable us to do this, we need to lay firm foundations for a strong commercial relationship with you. In order that we have a shared understanding of what can be expected - and what cannot - we set out below the basis on which we seek to work together.

Use of our website

Our website sells consultancy services to businesses and organisations including to sole traders. You must be over-18 to purchase services from our website. By continuing to browse and use our website, you agree to comply with and be bound by these Terms and Conditions, in addition to our Privacy Policy. These two documents, taken together, govern your relationship with The Goodshelter Group Limited. If you disagree with either of these documents, please do not continue to use our website. These Terms and Conditions are reviewed regularly, and we reserve the right to make updates from time to time. Therefore, we recommend that you read through them, especially prior to making a purchase.

Company Details

The Goodshelter Group Limited ('us' or 'we') refers to the owner of this website whose registered office is 118, Pall Mall, London SW1Y 5EA. The Goodshelter Group Limited is a private limited company registered in England and Wales, number 12327220. The Goodshelter Group Limited is VAT registered in the United Kingdom – registration number 338 1712 06. Our website automatically adds VAT to our fees, provided your business is registered in the United Kingdom. We sell our services internationally, and work with international clients; although our primary market is the United Kingdom. All prices quoted on our website, prior to checkout, are exclusive of VAT and shown in Pounds Sterling.

Throughout this document we refer to ‘you’ as the user and viewer of our website – and a prospective and/or current client. Please refer to our Privacy Policy for further information about how we use your data.

Terms of Sale

When you purchase services from The Goodshelter Group you agree to be bound by our Terms and Conditions of Business. You have trust and confidence in us to represent your interests on these terms.

Acceptance of your order is deemed to have occurred at the point at which we receive our standard reciprocal Non-disclosure Agreement, signed by you. This document will be sent to your nominated contact email address following receipt of your order, with your details pre-completed for your convenience. You may cancel your order, subject to the terms of our Cancellation and Refunds Policy – see on.

Several of our products have tailored pricing, to suit businesses and organisations with differing levels of turnover. We will confirm, normally by use of the public record at Companies House, the average turnover for your business / organisation over the 3 years prior to the date of your order.

We reserve the right to refuse to supply any person for any reason at any time at our sole discretion, including, but not limited to, our inability to obtain authorisation for payment, and provision of inaccurate details material to our delivery of the scope of work. We will not be liable to you or any third party should we change or withdraw any service or content from our website, or refuse/be unable to process a transaction, or unwind or suspend any transaction, after processing has begun.

Invoicing

In the interests of fairness, we invoice our fees 50% ‘on commissioning’ and 50% ‘on completion’ of our work. Therefore, the prices marked on our website represent the 50% ‘on commissioning’. For clarity, for each product/service, the full fees (“Total Service Fees”) are set out clearly in the product/service description. We will commence the provision of our services on receipt of the 50% ‘on commissioning’ fee, collected through secure payment processing on our website. Once we have completed our scope of work, we will invoice the balancing 50% ‘on completion’.

Our invoice ‘on completion’ will show the remaining 50% balance of our fees together with our attributable expenses - if any. Expenses would only be incurred subject to agreement with you in advance, and might include such items as travel, accommodation, subsistence and materials. Each/any attributable expense is itemised, so that you know for what you are paying. A handling charge of 15% is made to cover the additional costs involved in processing third party expenses on your behalf. VAT is payable at the prevailing rate within the relevant jurisdictions.

Payment

Payment of our invoices is usually specified as being due immediately; occasionally, a longer period might be agreed in writing prior to commencement of work. We trust you to honour this understanding and always prefer payment by BACS - all the details are on our invoice. We charge interest in line with the Late Payment of Commercial Debts (Interest) Act 1998.

Payment of website orders may be made using a debit or credit card. The card used must be registered to the billing address given. We accept the following cards: American Express, Maestro, Mastercard, Visa, and Visa Electron. Card payments are subject to authorisation by your card issuer, and we take payment on the day that you place your order. If the issuer of your payment card refuses to authorise payment to The Goodshelter Group Limited, we will not be liable for any delay or non-delivery. Once your details have been verified, you will receive an email confirming that we have received your order. Receipt of this email does not mean that your order has been accepted. As defined above, (see Terms of Sale), acceptance of your order is deemed to have occurred at the point at which we receive our reciprocal Non-disclosure Agreement, signed by you.

All credit and debit card transactions on this site are processed using Stripe, a secure online payment gateway that encrypts your card details in a secure host environment. In the interests of security, we do not store your credit or debit card details on our website or system. We cannot be held liable for any loss you may suffer in the unlikely event that a third party procures unauthorised access to any data you provide when accessing or ordering from our site.

Our work remains ours until it has been paid for in full.

Communication

Good communication holds a relationship together. We will keep you up-to-date with progress, alert you to any problems or obstacles we may encounter, and make sure we understand your instructions. We always aim to respond to your calls, letters or emails as quickly as possible. In return, you will let us know promptly of matters that may impact on our work and respond promptly to our communications to you. To ensure your ongoing satisfaction, we will check that you are happy at relevant points throughout the agreed scope of work.

Cancellations & Refunds

In selling business consultancy services through our website, we do not dispatch products and therefore there is no opportunity or requirement for “product returns”.

Should you cancel your order before your order is accepted (which we deem to be the point at which we receive our Non-disclosure Agreement, duly signed by you), we will not have done any work on it and so a full 100% refund will be made, less our nominal third-party transaction costs.

Should you wish to cancel your order once it has been accepted by us/we have commenced work on it, we are unable to offer a refund of the fees ‘on commissioning’. In addition, as we may have allocated resources that we cannot then deploy effectively elsewhere at short notice, we also reserve the right to charge a cancellation fee equal to 25% of the total service fees.

To cancel your order, you must put your request in writing to The Goodshelter Group at accounts@thegoodsheltergroup.com and you will receive an acknowledgement of your request within 7 calendar days of us receiving it, together with details of what will happen next, based on the above terms and conditions.

Should we, quite exceptionally, not be able to agree on any matter of substance, we will refer it to the ICAEW independent arbitration scheme. Working together, based on these Terms and Conditions, means that both parties agree to accept the decision of an independent arbitrator under the terms of that arbitration scheme.

Should we be unable to fulfil your order, we will contact you in writing to explain, and to offer an alternative solution, revised timeline for delivery, or a full refund, as appropriate.

Co-operation

All forecasts and recommendations in our reports, proposals, Business Plans or letters are made in good faith and are based on the information available to us at the time. The achievement of forecasts or recommendations depends among other things on your co-operation and that of your people. This means that no statement in a report or letter from us is deemed to be in any circumstance a representation, undertaking, warranty or contractual condition.

Liability

We do not accept any liability to a client for any loss or damage including consequential loss or damage as a result of any action or omission of our team or as a result of the failure on the part of a client to implement properly or at all any recommendations which we may make.

The content of the pages of our website is for your general information and use only. It is subject to change without notice. We will not be liable if for any reason some or all of our website is unavailable at any time or for any period.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It is your responsibility to ensure that any products, services or information available through our website meet your specific requirements.

Our website contains material which is owned by and/or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, graphics and photographs. All trademarks reproduced on this website which are not our property, or which are licensed to us, are suitably acknowledged as such, on this site. You acknowledge and agree that all copyright, designs, trademarks and other intellectual property and material rights contained in this website shall remain at all times vested in The Goodshelter Group Limited and/or are the property of their respective owners. You are permitted to use this content only as expressly authorised by The Goodshelter Group Limited and/or its third-party licensors. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

You may view this website and print its content for your own, non-commercial, use and/or in support of you/your business or organisation placing an order with us. You may not modify, reproduce, copy, distribute, transmit, display, perform, publish, license, or commercially exploit any content or creative derivative works from this site, or sell or transfer any part of this site, unless you have the express, prior, written permission of The Goodshelter Group Limited.

Third-party website links are provided for your convenience to provide further information only. We have no responsibility for the content of the linked website or for any loss or damage that may arise from your use of them.

Viruses, Hacking and Other Offences

You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored, or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a distributed denial-of-service attack.

If you were to breach this condition, you would be committing a criminal offence under the Computer Misuse Act 1990. We will report any/all such breaches to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately and permanently.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to you downloading any material posted on it, or to using any website linked to it.

Protection

Our team members are under special contracts which protect our clients against the divulging of confidential information. Our team members are also required not to seek or accept employment with our clients - so you may not employ either directly or in a freelance capacity any Goodshelter person involved in this assignment, nor for six months after project or programme completion.

Consultants

Although we always seek to avoid doing so, we may need to substitute individual consultants on a project should they become unavailable on grounds of sickness or owing to personal circumstances outside our control.

Accessibility

The Goodshelter Group uses its best endeavours to provide a website that is accessible to all users and seeks to review its materials regularly against the guidelines of the Disability Discrimination Act.

English law

These Terms and Conditions, together with all our policies and procedures, will be governed by and construed in accordance with English law.

Each clause in these Terms and Conditions operates separately. If any court or relevant authority finds any of them unlawful or unenforceable, the remaining clauses remain in full force and effect.

Entire agreement

This document (as amended from time to time) constitutes the entire contractual agreement between you and The Goodshelter Group Limited - regarding your use of our website, and the terms and conditions on which we do business.

This document supersedes any other agreement or understanding, arrangements, undertaking or proposal, written or oral, between you and The Goodshelter Group Limited in relation to such matters. In the event that any other rules, code of conduct or other matter posted on this website conflicts with these Terms and Conditions, these Terms and Conditions shall prevail.

No waiver by us shall be construed as a waiver of any preceding or subsequent breach of any provision.

Privacy Policy

For further information as to how we use the data with which you provide us, please read our Privacy Policy.

Feedback

Our intention is that you will be entirely satisfied - indeed delighted - with our work and our business relationship. However, should you have any concerns about any aspect of our relationship, you should raise them immediately and we will do our utmost to resolve them fully, and to learn from your feedback.

When we do a good job, please also let us know, so that we can pass your feedback on to the team. They always appreciate it! Please write to business.support@thegoodsheltergroup.com.

VERSION CONTROL

We review these Terms and Conditions of Business and Website Use regularly. This version was uploaded on 25th January 2022.